Free shipping $100 or more on Hair Extensions, Women's Apparel, Jewelry & Fragrances
Human Hair Extensions
Our goal is to satisfy all of our customers. If for any reason you are unsatisfied with your purchase please contact our Customer Service Team right away at 1-800-530-2114 or by email at firstname.lastname@example.org Mon-Fri 9am -5pm, Sat 9am EST. Requests for returns MUST be made within 14 calendar days from the date of purchase. Pictures must be provided and sent to our email address prior to return. There is a 30% Restock Hair Fee for Returns. So we ask that you be sure of the product you want before purchase. Human Hair Extensions are assessed as a hygienic product. Federal law prohibits the return of human hair products that have been used or worn. Returns made in the 14 day period must be unused and in it's original state and packaging. SHIPPING NOT INCLUDED. Once we receive the return a refund will be processed within 48 hours. The refund can Only be credited back to the original payment method. Any return or exchange request after 14 calendar days WILL NOT be honored, NO EXCEPTIONS. It is very important that you contact us right away to correct any issues! Please inspect products once you receive them.
Products that are flawed or defective can be returned to us if they have the following quality defects: Zipper malfunction, ripped or tearing, poor quality, obvious color defect, major difference between the photographed product and the product received. If you experience any of the above problems, please contact us right away by submitting a email to email@example.com or call our Customer Service Team at 1-800-530-2114 Mon-Fri 9am-5pm, Sat 9am-3pm EST, check the below complaint steps.
If items you received are defective products, contact us right away and send us close up pictures of the defective product with at least 3 views within 14 calendar days of receiving your product. Once we have reviewed and confirmed the issues of the product, we can provide a discount off your next order, a store credit or provide reshipping service if our Customer Service Department agrees to the claim. We can NOT GUARANTEE the same product will be in stock for reshipping. FINAL SALE PRODUCTS ARE NOT RETURNABLE, NO EXCEPTIONS! It's very important that you contact us right away to correct any issues at 1-800-530-2114 or by email at firstname.lastname@example.org Mon-Fri 9am-5pm, Sat 9am-3pm EST! Please inspect products once they are received.
It is very rare that a customer experiences these issues because all products are inspected before shipping. But things do happen and our Customer Service Department is more than willing to work with you in a timely matter.
Missing or wrongly shipped items
A refund or store credit is offered for missing or wrongly shipped items. We will provide reshipping service in the event of missing or wrongly shipped products at NO COST TO YOU, a refund on the product is offered in the event of products being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package if available. It's very important that you contact us right away to correct any issues! Please inspect products once they are received.
Sizes for clothes are listed on product page according to centimeters. For shoe sizes, please check the shoe size conversion chart on the product page as well as the description on the product page and the available sizes carefully before you buy. If you want to return an item because the size doesn't fit you (items that you chose were the wrong size), Alaeo Beauty Essentials LLC can only issue you the product amount when we receive your returns. The shipping fee WILL NOT BE COVERED. Please contact Customer Service at 1-800-530-2114 or email at email@example.com Mon-Fri 9am-5pm, Sat 9am-3pm EST, with pictures and a measurement ruler showing the difference in size. Once confirmed, and item returned. Only then can we process the return or credit.
Jewelry Department Only
If you are not satisfied with your purchase please return the item within 14 calendar days of the delivered date. There will be a 30% restocking fee, unless the return is for but not limited to, defective, broken, or the wrong products shipped due to our error. Returns for broken, defective or wrong product must be reported right away to our Customer Service Department at firstname.lastname@example.org or
1-800-530-2114 Mon-Fri-5pm Sat 9am -3pm EST.
To return fragrance products you must first contact Alaeo Beauty Essentials LLC Customer Service Department at email@example.com or 1-800-530-2114 Products must be returned within 14 calendar days of purchase. You may return unopen products in it's original condition, including the original packaging and packing slip (EXCEPT SKIN CARE & HAIR CARE PRODUCTS) We DO NOT offer returns or exchanges on Skin Care & Hair Care products due to Hygiene Laws NO EXCEPTIONS!
The holidays are here and orders are coming in very fast. We ask that you please allow 48-72 hours for processing once your order is placed due to the holiday season. After your order is processed you will receive a confirmation that your order is being shipped as well as a tracking number. We require that all packages be signed for. This is to ensure that the package is safe and received by the customer that placed the order. We use a variety of shipping services including USPS, FedEx, UPS & DHL: Economy shipping cost is free for orders $100 or more.
For orders under $100 the cost for economy shipping is $9.95 typically shipping for this choice is 7-10 days
Standard shipping cost is $12.95 typically shipping for this choice is 6-9 days
Priority shipping cost is $15.95 typically shipping for this choice is 3-5 days
Express shipping cost is 19.95 typically shipping for this choice is 3 days
These quotes are for USA orders Only !
Guam , Puerto Rico
Standard Shipping cost is $ 15.95 typically shipping is 7-10 days
Economy shipping cost is $15.95 typically shipping for this choice is 7-10 days
Standard shipping cost is $18.95 typically shipping for this choice is 5-9 days
Priority shipping cost is $20.95 typically shipping for this choice is 4-6 days
Express shipping cost is $29.95 typically shipping for this choice is 3-5 days
Alaeo Beauty Essentials LLC Shipping information
Welcome to Alaeo Beauty Essentials! During this difficult time we all have been impacted by Covid-19 in some way. Our prayers are with those who have been affected.
Follow these simple rules:
1. Wash your hands
2. Wear your mask
3. Keep your distance (6 feet at least)
4. Stay home when possible
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