Returns/ Exchange Policy & Shipping

Information Regarding Returns & Exchanges For All Products Of This Store!



Virgin Human Hair Extensions Only 

  

At Alaeo Beauty Essentials LLC our goal is to satisfy all of our customers. If for any reason you are unsatisfied with your purchase, we would be more than happy to assist you. Contact our Customer Service Team at (908)280-4341 or by email at info@alaeobeautyessentials.com Mon-Fri 9am -7pm, Sat 9am-3pm EST. Requests for returns and exchanges MUST be made within 14 calendar days from the date of purchase. There is a 30% Restock Hair Fee for EXCHANGES.  So we ask that you be sure of the product you want before purchase. Products must be exchanged for something of equal or greater value, paying the difference if the cost is greater. SHIPPING NOT INCLUDED . Once we receive the return a refund will be processed. The refund can Only be credited back to the original payment method. Any return or exchange request after 14 calendar days WILL NOT be honored, NO EXCEPTIONS. It is very important that you contact us right away to correct any issues! Please inspect products once they are received.  

*Restriction Do Apply

Alaeo Beauty Essentials LLC will NOT accept any Hair Extensions, Closures, Frontals, or Wigs that have been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle tie and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal laws. Please return the product in the original, resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the tie or otherwise processing VOIDS ALL 

EXCHANGES AND REPLACEMENT GUARANTEES.... 


Apparel Department Only 


Problem with the products received:


Products that are flawed or defective can be returned to us if they have the following quality defects: Zipper malfunction, ripped or tearing, poor quality, obvious color defect, major difference between the photographed product and the product received. If you experience any of the above problems, please contact us right away by submitting a email to info@alaeobeautyessentials.com or call our Customer Service Team at (908)280-4341 Mon-Fri 9am-7pm, Sat 9am-3pm EST, check the below complaint steps.


Defective items 


If items you received are defective products, contact us right away and send us close up pictures of the defective product with at least 3 views within 14 calendar days of receiving your product. Once we have reviewed and confirmed issues of the product, we can provide a discount off your next order, a store credit or provide reshipping service if our Customer Service Department agrees to the claim. We can NOT GUARANTEE the same product will be in stock for reshipping. FINAL SALE PRODUCTS ARE NOT RETURNABLE, NO EXCEPTIONS! It's very important that you contact us right away to correct any issues at (908)280-4341 or by email at info@alaeobeautyessentials.com Mon-Fri 9am-7pm, Sat 9am-3pm EST! Please inspect products once they are received.    


It is very rare that a customer experiences these issues because all products are inspected before shipping. But things do happen and our Customer Service Department is more than willing to work with you in a timely matter. 


Missing or wrongly shipped items 


A refund or store credit is offered for missing or wrongly shipped items. We will provide reshipping service in the event of missing or wrongly shipped products at NO COST TO YOU, a refund on the product is offered in the event of products being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package if available. It's very important that you contact us right away to correct any issues! Please inspect products once they are received.    


Size


Sizes for clothes are listed on product page according to centimeters. For shoe sizes, please check the shoe size conversion chart on the product page as well as the description on the product page and the available sizes carefully before you buy. If you want to return an item because the size doesn't fit you (items that you chose the wrong size on), Alaeo Beauty Essentials LLC can only issue you the product amount when we receive your returns. The shipping fee WILL NOT BE COVERED . If the measurements are off by 3CM difference for clothes or 1CM differences for shoes, please contact us at (908)280-4341 or email at info@alaeobeautyessentials.com  Mon-Fri 9am-7pm, Sat 9am-3pm EST,  with pictures and a measurement ruler showing the difference in size. Once confirmed, and item returned. Only then can we process the return or credit. 


Jewelry Department Only


If you are not satisfied with your purchase please return the item within 5 calendar days of the delivered date. There will be a 30% restocking fee, unless the return is for but not limited to, defective, broken, or the wrong products shipped due to our error. Returns for broken, defective or wrong product must be reported right away to our Customer Service Department at info@alaeobeautyessentials.com or 

(908)280-4341 Mon-Fri 9am -7pm Sat 9am -3pm EST.


Fragrances


To return fragrance products you must first contact Alaeo Beauty Essentials LLC's Customer Service Department at info@alaeobeautyessentials.com or (908)280-4341 Products must be returned within 14 calendar days of purchase. You may return unopen products in it's original condition, including the original packaging and packing slip (EXCEPT SKIN CARE & HAIR CARE PRODUCTS)  We DO NOT offer returns or exchanges on Skin Care & Hair Care products due to health reasons NO EXCEPTIONS! 

Alaeo Beauty Essentials LLC Returns & Exchange Policy

Alaeo Beauty Essentials LLC Returns & Exchange Policy

Shipping Info

How Much Is Shipping?

The holidays are here and orders are coming in very fast. We ask that you please allow 48-72 hours for processing once your order is placed due to the holiday season. After your order is processed you will receive a confirmation that your order is being shipped as well as a tracking number. We require that all packages be signed for. This is to ensure that the package is safe and received by the customer that placed the order. We use a variety of shipping services including USPS, FedEx, UPS & DHL: Economy shipping cost is free for orders $150 or more.


For orders under $150 the cost for economy shipping is $9.95 typically shipping  for this choice is 7-10 days 


Standard shipping cost is $12.95 typically shipping for this choice is 6-9 days 


Priority shipping cost is $15.95 typically shipping for this choice is 3-5 days 


Express shipping cost is 19.95 typically shipping for this choice is 3 days 


These quotes are for USA orders Only !


Guam , Puerto Rico 

Standard Shipping cost is $ 15.95 typically shipping is 7-10 days 


Canada  

Economy shipping cost is $15.95 typically shipping for this choice is 7-10 days 

Standard shipping cost is $18.95 typically shipping for this choice is 5-9 days 

Priority shipping cost is $20.95 typically shipping for this choice is 4-6 days 

Express shipping cost is $29.95 typically shipping for this choice is 3-5 days  

Alaeo Beauty Essentials LLC Shipping information

Alaeo Beauty Essentials LLC Shipping information